Register today to get the resources you need to grow your business with Microsoft As a Microsoft Device Partner, you need up-to-date information to help you grow your business with Microsoft. Clicking on the link will log you into the clients portal and land you directly on the service request page. If you sign into the Microsoft Azure portal directly, you are viewing the center in your own context, not a customer's context. I also wanted to know when it would be fixed — after all, the bug is critical and the company I work for is a Microsoft Gold partner, so I had a reasonably high expectation of service. Can I submit a service request by phone? How can I get device pricing? We all need to be responsible for our actions instead of calling a 800 number to have someone bail us out. Step 3: Enter the clients email address and send the delegated admin request to the end user and ask them to use the link to log into their portal and accept the request.
If you aren't currently a Case Administrator or License Administrator, please follow to learn how to become one for your Account or if you have an urgent issue. Initial response times are for English-speaking support only. This action will take you to the Preferences page. Partners can use the site for free. Screenshots inclusion can often help expedite resolution. This is one option for sign-in that allows you to have an authenticated sign-in to the Device Partner Support. If you manage your own Office 365 subscription then you will need to log a support case via your cloud partner because you can no longer do it directly with Microsoft yourself.
After you have been successfully authenticated, you will be redirected to the Device Partner Center home page. If you need further assistance, contact a support representative by tapping or clicking Contact us at the end of this page. Brand Asset content on Device Partner Center requires additional validation. Since other rules apply, use Microsoft Volume Licensing Advisor or Volume License Service Center reporting tools to. However, there will be partners who simply sell it from a pure license perspective. You can find this info on the pg. We have E3 licenses; doesn't that include direct support from Microsoft regardless of our support partner? If the log package is large there will be an upload completion percentage listed in the status of the browser.
Support for Azure Marketplace products Microsoft does not provide product support for Azure Marketplace products. Adding topic areas—adding topic areas allows you to receive email alerts whenever any content in that topic area is added or updated. This item will now be added to your Favorites page. An incident is defined as a single support issue and the reasonable effort to resolve it. The Device Partner Registration experience moves with you as your role or content needs change, so keep your profile current and relevant.
Solution Any information you can provide regarding the issue you are experiencing could have a significant impact on how fast the issue is diagnosed and resolved. If you need further assistance, contact a support representative by tapping or clicking Contact us at the end of this page. You will not have access to secure content until your profile has been approved. Your Microsoft Account Manager or Microsoft partner can also help you calculate the number of incidents you may receive. What happens if I sign into the Azure portal and bypass Partner Center? The information provided in the Preferences section of the registration form will affect your experience on Device Partner Center and the content that will be targeted for you.
But, if you encounter a problem that you cannot fix on your own, you can use your support plan to escalate customer issues to Microsoft. Local language support is provided during business hours. Therefore, you should only sign directly into the Microsoft Azure portal when you are creating a service request for your own subscriptions. The Download Terms window will open. If you sign into the Office 365 Admin Center directly, you are viewing the center in your own context, not a customer's context.
Trying to log a new case shows the following screen asking you to contact your partner. Again, bug reports are important assets you get from your customers for free. All new users whose company does not have an agreement current or expired with Microsoft will be presented with the Microsoft Nondisclosure Agreement and must agree to the terms of the agreement to complete registration. It is on this page that you will attach the logs related to the issue, and any screenshots you have gathered. What are some of the benefits of using Device Partner Connector? This action will take you to the Preferences page. Please note that you must be a or License Administrator to submit a case via the Portal. Configure delegated administration Step 1: Log into your own partner account as a global administrator and go into the partner section from the app menu.
Registered users will not have access to secure content until Microsoft is able to validate the information provided during registration. Note: this action also will remove all favorites that you have selected for email alerts. These free-form sessions are a relatively new offering created in response to partner feedback. As you know there are many amazing benefits that come with being a part of the Microsoft Partner Network. Business Intelligence content also requires additional validation, and this content is located on a different portal.
Note: If your company does not appear in the dropdown after typing your Company Name, finish filling out the registration form, following the instructions below. If there were any problems he would call the real techs — me. In order to open a new case you must be designated as a Case Administrator. After you have created a case you will be contacted within the time set forth in the for the severity you specified. This action will stop all email alerts. In this article, we describe the difference between these paid support plans and the free pricing tier. How can I order a device sample? Once you create your free profile on the site, you can view and compare hundreds of Windows devices, and then connect directly with manufacturers to request samples, order devices branded with your logo, and find out about upcoming partner events worldwide.